Raise Reviews
1.8
/5.0
45 customer reviews
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Raise
Raise, known for its gift cards and discounts, is rated 1.8 out of 5. The rating reflects how shoppers and gift givers view their experience with Raise. Reviews of Raise are verified before publication.
How would you rate Raise?
45 Reviews on Raise
by Kathryn701
Beware - no fraud detection or assistance handling fraudulent purchases
Raise has provided no assistance to help gather information for the police report.
Raise has no evening or weekend support to help for an urgent situation like to Block the account!
Raise only has a online chat availability with a robot program that doesn't know what fraud on my account is!
I could not get into the account once it was hijacked and I could not reset the password and I could not get a human's attention for 3 days in order to block the account! By that time my poor mother was broke! I cannot even get them to provide a list of purchases made.
I am totally frustrated with this company and their inability and unwillingness to help.
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by Jerry
Wow.... it worked!
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by Sergio27
Beware - no fraud detection or assistance handling fraudulent purchases
Raise has provided no assistance to help gather information for the police report.
Raise has no evening or weekend support to help for an urgent situation like to Block the account!
Raise only has a online chat availability with a robot program that doesn't know what fraud on my account is!
I could not get into the account once it was hijacked and I could not reset the password and I could not get a human's attention fir 3 days in order to block the account! By that time my poor mother was broke! I cannot even get them to provide a list of purchases made.
I am totally frustrated with this company and their inability and unwillingness to help.
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by Terry H.
Satisfied
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by Jesse869
False Advertising Practices
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by Ann G.
Trash
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by Aubree
Not worth it
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by Phillips754
Terrible Customer Service!
Contacted Raise CS again and was told that I had to call Rite Aid to get the issue resolved. They refused to stand by their so called "1 Year Guarantee"
Why is it up to the customer to rectify a product that they (Raise) sold and expect me to waste more time with a third party all for a few dollars savings. Refused to let me return the non working gift card for one that does.
And as the reviews clearly show on here that I'm by no means alone.
Thanks for not standing by your products Raise.!
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by Gonzalez705
I just wish I never used this site they…
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by Kaylee646
Account issues
And I haven't received money yet because I sold card on the raise app I need help and get my money
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Raise Q&A
Q:
Why doesn't the Choose Payment section work? There is NO MENU when I click. I have emailed and called and no response.
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Q:
are there any monthly fees associated with using raise.com?
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Q:
I was scammed by the tax scammer purchased a $500.00 google play card, but cashier stopped me from giving the code to the guy Is this something I can
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Q:
Since so many people complain about the gift card balance all gone after 100 days and raise doesn't bother and sorry u are screwed I cannot help haha kinda thing. While I am one of the victims, there is something painful I learnt from the 10 hrs of panic and anger on phone calls to raise, to Wholefood and TJMaxx store managers and customer services. Meanwhile, I am a mother of a crying 10 months old baby who I was carrying him at the TJMaxx store trying to resolved the 0 balance giftcard (I purchased from raise) problem with no results and no help. I learnt this lesson the most painful way. I cannot believe I let myself go through such terrible experience because of a mistake of buying their giftcards on raise. I learnt This is how unsafe it is about giftcard is that, because we don't have the original purchase receipt! I thought the TJMaxx physical giftcard was safer but not really. The person who sold us the card report lost or stolen card and get his card replaced and zero out our balance. Because TJMaxx will only ask for the original receipt and credit card proof of payment, if u can tell them the purchase date they can help you. But of course we Will never know that piece of information. And the store asked where u got the gift card from, once they know it's from raise they said sorry we cannot help u at all. Anyways, we better not buy anymore gift cards unless u use it right away. Or prepare to cry and panic at the store when u wanna use it to make a few purchases for your baby and family. That's the only suggestions most people will tell me. Do u guys have any "buyer be aware" experience to share or any painful stories like mine to share?
DO NOT BUY from this company. I entertain clients and t heir dining cards were a great benefit for me. I purchased over 70 Landry's, Olive Garden and Darden Gift eCards. I verified the amounts of ALL the cards when they arrived and all were valid and marked "Does not Expire." I used a few with no problems. Suddenly ALL the cards I had were invalid. In checking with the restaurant companies ALL were redeemed all over the US during March 2016. None in my own state. All were scanned, that is, a physical certificate and not a mere number was used meaning the cards were either resold by Raise or by their "trusted" card seller. I caleld Raise and for over 2 hours went over all the card numbers and was assured they would stand behind their cards. In fact I received emails today stating almost all were outside their "100 days guarantee" and I was out of luck. My credit card companies would not allow me to dispute the charges. I have nothing good to say about this company. Do business with them at your own risk and NEVER keep a card with "no expiration date" over 100 days.
by Liam659 - April 08, 2016
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People should unite and file a class action lawsuit against these guys, any attorneys reading this?
by Randall K. - March 13, 2016
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I purchased electronic Whole Foods gift cards months ago. I tried using them recently, but Whole Foods won't accept them because the gift cards do not come with pin numbers. Because I purchased the e-gift cards from Raise longer than 100 days ago, they won't reimburse me. They won't even give me credit for the money I'm losing out on. How is it that they can get away with this? What does one need to do to get justice?
If you purchased your gift card with a credit card you can initiate a chargeback with your credit card company. Tell them you paid for a voucher/gift card of a certain value and you did not get what was promised to you.
by Caroline708 - March 13, 2016
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If you dispute a credit card with Raise, they will freeze your accounts, not let you access them, and not let you buy gift cards.
by Roberto Armstrong - March 13, 2016
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I did get a refund from raise but refuse the charges with your credit card company they should back you because it is fraud, Raise is a terrible company, they do not have their act together at all, a competitor who knows what they are doing should go in and dominate, it is a great idea, messed up company, stay away
by Brett C. - March 13, 2016
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